📦 Orders & Delivery

Q1. How can I place an order?

Orders can be placed through our official app/whatsapp. By placing an order, you agree to our Terms & Conditions.

Q2. What are your delivery timings?

We aim to deliver between 7:00 AM to 9:00 PM. 

With two predetermine delivery slot i.e. Morning slot between 7:00 AM to 9:00 AM and Evening slot between 5:00 PM to 7:00 PM. Delivery slots are indicative and may vary due to traffic, weather, or operational constraints.

Q3. Do you offer same-day delivery?

Yes, we provide same day delivery on all the 7 days of the week, as well as we also offers 100% FREE DELIVERY ON EVERY ORDER.

Q4. Is there a minimum order value?

Yes, minimum order value may apply and is subject to change without prior notice.

Q5. Are there any additional charges?

• A platform fee may be charged on orders below certain amount.
  
  

• A handling fee may be charged on orders below certain amount.
  
  

• Delivery charges (if applicable) will be displayed at checkout
  
  

All applicable charges will be shown before order confirmation.

🥦 Products & Quality

Q6. How fresh are your vegetables?

We strive to source fresh produce directly from vendors and mandis. However, due to the perishable nature of products, minor variations in freshness, size, color, or taste may occur.

Q7. Are your products organic?

Organic products are provided only when explicitly labeled. We do not guarantee that all products are organic.

Q8. Can I choose exact size/weight/quality?

No. Products are natural and may vary. We reserve the right to supply the closest available quality.

💳 Payments

Q9. What payment methods do you accept?

We accept UPI, debit/credit cards, net banking, and Cash on Delivery (COD), subject to availability.

Q10. Is Cash on Delivery available?

Yes, COD is available.

🔁 Cancellations, Returns & Refunds

Q11. Can I cancel my order?

Orders can only be canceled before dispatch. Once dispatched, cancellation is not permitted.

Q12. What if I receive damaged or incorrect items?

You must report the issue within 2 hours of delivery with clear photo/video proof. Claims without proof may not be accepted.

Q13. Are returns accepted?

Due to hygiene and safety reasons, perishable goods are non-returnable. Refunds/replacements are issued only after verification.

Q14. How are refunds processed?

Approved refunds are processed within 3–4 business days to the original payment method.

Veggie Vendor reserves the right to approve or reject refund requests. For more information read our Refund, Cancellation & Return Policy.  

📅 Subscription Services (if applicable)

Q15. Do you offer subscriptions?

Yes. Subscription plans are subject to availability and may be modified or discontinued at any time.

Q16. Can I pause or cancel my subscription?

Yes, but changes must be made before the next billing/delivery cycle.

Q17. Are subscription deliveries guaranteed?

We aim for consistency, but delays or substitutions may occur due to supply constraints.

📍 Service Availability

Q18. Where do you deliver?

Delivery is available only in selected locations. Serviceability depends on your pincode and may change without notice.

📞 Customer Support

Q19. How can I contact support?

You can contact us via WhatsApp, phone, or email during business hours.

🔐 Privacy & Data Protection

Q20. How is my data used?

We collect and process personal data in accordance with applicable laws including the Digital Personal Data Protection Act, 2023. Please refer to our Privacy Policy for details.

⚖️ General Legal Disclaimer

• Veggie Vendor reserves the right to modify prices, policies, and availability without prior notice.
  
  

• All disputes are subject to the jurisdiction of courts in your operating city (e.g., Bhopal, Madhya Pradesh).
  
  

• By using our services, you agree to comply with applicable laws including the Consumer Protection Act, 2019.
  
  

• We are not liable for delays or failures caused by force majeure events (natural disasters, strikes, government restrictions, etc.).