Refund, Cancellation & Return Policy

1. Scope & Applicability

This Refund, Cancellation & Return Policy (“Policy”) applies to all orders placed with Veggie Vendor through our website, mobile application, or any other platform.

This Policy is designed in accordance with applicable provisions of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

2. Order Cancellation

2.1 By Customer

• Orders may be cancelled only before dispatch without any cancellation charges.

• Once the order is dispatched or out for delivery, cancellation requests shall not be accepted.

2.2 By Veggie Vendor

We reserve the right to cancel orders due to:

• Product unavailability

• Incorrect pricing or technical errors

• Suspected fraudulent transactions

• Operational limitations

In such cases, a full refund will be processed.

3. Nature of Products

Fruits and vegetables are perishable goods. Due to their nature:

• Slight variations in size, weight, color, or freshness are natural and acceptable

• Returns are generally not accepted, except in eligible cases mentioned below

4. Refund Eligibility

Refunds or replacements shall be considered only under the following conditions:

• Damaged, rotten, or spoiled items delivered

• Incorrect product delivered

• Missing items in the order

Customers must notify us within 2 hours of delivery with clear photo/video evidence.

5. Non-Refundable Situations

Refund requests will not be entertained in the following cases:

• Failure to report within the specified time

• Minor quality variations inherent to fresh produce

• Change of mind after delivery

• Incorrect delivery details provided by the customer

• Failed delivery due to customer unavailability

6. Refund Process

• All eligible refunds will be processed within 3-4 working days

• Refunds shall be issued via:

  • Original payment method, or

  • Store credit (if mutually agreed)

Processing timelines may vary depending on banks/payment providers.

7. Replacement Policy

• Replacement may be offered at our discretion, subject to product availability

• In case replacement is not possible, a refund will be issued

8. Pricing, Fees & Charges

• Prices are inclusive/exclusive of applicable taxes as displayed at checkout

• Any platform fee or handling charges (if applicable) are non-refundable, unless the order is cancelled by Veggie Vendor

9. Limitation of Liability

To the maximum extent permitted under applicable law:

• Veggie Vendor shall not be liable for indirect, incidental, or consequential damages

• Our liability shall not exceed the order value of the product in dispute

10. Grievance Redressal

In compliance with Indian e-commerce regulations, customers may contact our grievance officer:

• 📧 Email: info@veggievendor.in

• 📞 Phone/WhatsApp: 9630349779

• Response Time: Within 48 business hours