Delivery Policy

1. Overview

At Veggie Vendor, we are committed to delivering fresh, organic, and high-quality vegetables directly to your doorstep in a fast and reliable manner.

This Policy is designed in accordance with applicable provisions of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

2. Delivery Areas

• We currently offer delivery in selected local/hyperlocal areas.

• Availability of delivery depends on your location.

• You will be notified if your area is not serviceable.

3. Delivery Time

• Orders are typically delivered within same day or next day.

• Delivery time slots may be assigned based on your selection.

• Delays may occur due to:

  • Weather conditions

  • Traffic issues

  • High demand or operational constraints

4. Delivery Charges

We offer 100% free delivery on pre-determined delivery slots only to ensure efficient and eco-friendly operations.

• Customers can select from available delivery time slots during checkout.

• Express or instant delivery (outside scheduled slots) may be available at an additional charge.

• Delivery charges (if applicable) will always be clearly shown before order confirmation.

• Free delivery may also be subject to a minimum order value (if applicable).

5. Platform Fee

• A platform fee will be charged on orders with a total value below certain amount. 

• This fee covers operational and service costs.

• It is non-refundable once the order is placed.

6. Handling Fee

• A handling fee will be charged on orders with a total value below certain amount.

• This fee includes packaging and order processing charges

• It is non-refundable once the order is placed.

7. Order Processing

• Orders are processed after confirmation of payment (or COD confirmation).

• Once your order is processed, it cannot be modified.

• You will receive updates via call, SMS, or WhatsApp.

8. Delivery Guidelines

• Please ensure your address and contact details are accurate.

• The recipient must be available to receive the order.

• In case of failed delivery:

  • We may attempt re-delivery, or

  • The order may be cancelled

9. Perishable Goods Policy

Since we deal with fresh vegetables:

• Products are packed and delivered with care

• Slight variations in freshness, size, or appearance are natural

• Orders once delivered cannot be returned unless there is a quality issue
  
  

10. Damaged or Incorrect Orders 

If you receive:

• Damaged items

• Missing items

• Wrong products

Please contact us within a reasonable time (preferably within 24 hours) with proof (photo/video).

We will:

• Replace the item, or

• Provide a refund (as applicable)

11. Contact Us

For any delivery-related queries:

📞 Phone: 9630349779

📧 Email: info@veggievendor.in

🌐 Website: https://www.veggievendor.in